SHIPPING & RETURNS

RETURNS / EXCHANGES

 

We only accept returns or exchanges if your order is unused and it's original unopened packaging or the case of defective merchandise or damaged shipment (view below). You can return it within 16 days after receipt of shipment arrival. Return shipping costs are not provided and will be the responsibility of the buyer. Once we receive the returning item(s), then you will receive a full refund for your purchase (shipping costs are non refundable). 

Items that are used, opened, worn, washed, damaged, customized and/or purchased on sale, cannot be returned or refunded. 

Return the item(s) in its original unopened package to the following address:

70 Alamanda  #4135, Guaynabo, PR  00971

CHANGES / CANCELLATIONS

 

Any order changes or cancellations must be emailed to v@vanessaquijano.com within 48 hours. Since most orders are made-to-order and at times customized, changes and cancellations after this period may be difficult and might not be allowed.

 

DAMAGES / DEFECTS

 

We stand behind the products we create, but if for some reason you are not satisfied with the quality of your order, we promise you 100% satisfaction guarantee. Please inspect all shipments immediately upon arrival and contact VQ at v@vanessaquijano.com (be ready to provide photos, if necessary) within 5 days of receiving the damaged shipment or defective merchandise or shipments. Returned, defective merchandise will be replaced with new

merchandise. 

 

SHIPPING INFO

All orders are dispatched within four business days from the day they are made. This may vary on national holidays or unforeseen events. All shipments are sent fully insured.

Your local customs office may require additional documents (if you are located outside Europe) and time to clear your package, which may delay the estimated delivery time. Please note that you; the customer, is responsible to pay to your country's customs, for any taxes of duties that might arise from your order.  If you choose not to pay your custom duties in your country, your package is not returned to us; it is destroyed in the customs. If this happens, you are not able to be refunded for any part of your order.